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Home Kirklees Council 6 min What our client needed Kirklees Council were looking for ways to reduce their operating costs due to tightening budgets and increasing financial pressure. They’d identified the back office as an area of potential opportunity …
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Home Nationwide 6 min Nationwide Building Society is a British mutual financial institution and the largest building society in the world, headquartered in Swindon. Founded in 1884, Nationwide serves over 16 million members and operates entirely for their …
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Home Sue Ryder 6 min Sue Ryder provides compassionate care to people with end-of-life and long-term needs. As a national charity, they deliver health and social care services providing person-centred hospice and neurological care. What our client needed …
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Home Westfield Health 6 min Westfield Health has been dedicated to making a difference to the lives of their customers and communities for over 100 years. They deliver evidence-based wellness solutions to develop healthier communities, workplaces, and …
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Home Water Plus 6 min Water Plus was seeking a new partner to deliver a cash and payment processing management service that would improve efficiency across customer transactions. The solution needed to meet strict customer SLAs while transforming the …
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Home What claimants actually want from redress communications The Financial Conduct Authority’s (FCA) motor finance redress scheme is now confirmed. With 12.1 million eligible agreements in scope and implementation deadlines starting from 30th June 2026, …
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Home Paragon Group Scales Business Services Leadership with Parseq Acquisition Paragon announces its acquisition of Parseq Limited, a UK-based specialist in document, finance, and payment process automation. This strategic investment reinforces Paragon’s …
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Hospitality Hospitality We understand today’s hospitality climate, from rising business rates and labour costs to getting cut-through in an increasingly crowded market. With a single-source supply model spanning many disciplines - from insight to …
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Home Global Investment Management Firm What our client needed A global investment management firm needed a compliant, scalable way to confirm that agents claiming renewal commission were still providing an active service to their clients. Previously, …
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A trusted partner where communication counts Find out more When reputations are at stake, we help our clients gain trust at scale. The Car Finance claims process is complex, high-volume and heavily scrutinised. We manage that complexity with a data-driven …
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