The Car Finance claims process is complex, high-volume and heavily scrutinised. We manage that complexity with a data-driven customer journey that meets the FCA’s requirements and delivers a trusted, risk-free experience – protecting your reputation and keeping customers satisfied.

Paragon's plug-and-play solution gives you built-in scale and security, converting your claims data into a seamless customer journey across digital and print channels. Every stage – from the initial eligibility file to the final outcome letter – is generated, tracked and archived in one tightly controlled environment.

Behind the scenes, our OnePlatform solution handles data cleansing, composition, delivery, preference management, digital forms, payments and secure archiving.

At the same time, your customer-facing teams gain reliable workflows, clear reporting and approval processes, and a single view of where you customers are on their journey.

You stay in charge of policy and outcomes, we provide the communications backbone that makes car finance claims understandable for customers, with built-in compliance at every stage.