Case Studies

Public sector

Healthier Happier Me

Healthier Happier Me is a London-wide initiative developed by London United and the Institute for Healthcare Improvement (IHI), combining education, healthcare, community organisations and sport to improve the health and wellbeing of children and young people.

travel and transport

Boosted loyalty engagement for Avanti West Coast

Customers saved rewards in their Apple or Google Wallets, boosting Avanti West Coast loyalty engagement by making rewards more visible and convenient, resulting in significantly higher reward redemption.

Financial services

Tesco Bank

Tesco Bank: Providing seamless lockbox cheque processing to leading UK bank

Public sector

Kirklees Council

Kirklees Council were looking for ways to reduce their operating cost due to tightening budgets and increasing financial pressure.

Financial services

Nationwide

More than one million secure member payments delivered

Charity

Sue Ryder

Back scan gift aid consignment provides end-to-end audit trail for Sue Ryder

Utilities

Westfield Health

How automation transformed the customer experience and claims form processing

Utilities

Water Plus

How enhanced payment allocation and processing improved customer journeys

Financial services

Brightwell

Inbound and Outbound Solutions Managed by One Dedicated Team for Brightwell

Healthcare

St John Ambulance

Injecting urgency into fundraising through innovative campaigns

Healthcare

Bupa

Customer journey analysis for a more personalised communication strategy