Outsourced Services
Outsourced Services
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Paragon delivers a portfolio of transformation services that enhance efficiency in your organisation's business processes. We do this by combining our expert people with custom technology in data-driven customer communications, back-office and document management processes, and workplace services.
Delivered at Scale
Transforming Connections with People
We have unrivalled experience in the transformation of customer and employee experience, enabling us to solve the most complex business challenges facing organisations today. Our custom technology fuels rapid multichannel digitisation and provides the governance, control and data to make the right decisions. At every stage of the customer and employee journey, we help our clients to deliver significant efficiency gains while enhancing every connection that they make.
Our Specialist Solutions
Paragon has extensive experience in three specialist areas that focus on delivering our clients' growth goals: Customer Communications, Business Process Services and Workplace Solutions. We recognise that companies have unique challenges, both within their own organisation and their market, so we built our specialist solutions accordingly. You can either work with our expert teams individually to overcome challenges in specific areas, or harness our entire solution offering to deliver an end-to-end growth and customer engagement programme.
We are the trusted market leader in transactional and regulatory communications for the UK's leading financial services, utilities, and telecom brands. Our unrivalled expertise and solutions enable us to transform every part of the process, from AI-driven document design to multichannel customer experience orchestration.
Our key services are:
- Customer communications management: Simplifying the complexity of communications
- Business continuity services: Delivering operational resilience
Find out more about Customer Communications
We create digital products and platforms that are connected, optimised, and built for the future to fuel your organisation's growth, creating more meaningful connections with people. We use data, insights, and unparalleled expertise to deliver solutions that achieve your business goals. Whether it's the digital experience platform that powers your website, the app that helps customers when they're out and about, or the software that powers your customer communications, we can help.
Our key services are:
- Digital products: Drive an unforgettable customer experience
- Digital platforms: Connected, optimised and future-proofed
- Technology optimisation and support: Continuous improvement to create a competitive advantage
Find out more about our Digital Customer Experience
We transition and transform our clients' key business processes, including document management, customer journey management and back-office processes to deliver risk management, digitisation and cost-reduction. Our industry-leading digital mailroom capabilities help us to support regulated sectors with the most demanding service levels while enhancing the customer experience at every stage of their relationship.
Our key services are:
- Document management: Comprehensive compliant solutions
- Digital Mailroom: Transformation and digitisation
- Business Continuity Services: Delivering operational resilience
Find out more about Business Process Services
We build rewarding workplace experiences by introducing collaborative ways of working that bring automation, productivity and efficiency to business processes. We’re committed to building empowered networks of people, technology and processes that help businesses succeed. Wherever and however you work, our dedicated teams and specialist services can provide everything to operate effectively and seamlessly in both traditional workplaces and the most complex hybrid models.
Our key services include:
- Workplace Services: Reduce costs and improve productivity
- Employee Services: Supporting your employees in the workplace
- Recruitment Services: Connecting talented people with exciting opportunities
Find out more about Workplace Solutions
We offer a full range of strategic design and communications services to help you better connect with your audiences. That means delivering impactful, engaging and cost-effective creative solutions across an intelligent mix of channels – all designed around a deep understanding of your visual brand and core messages, and supported by the latest collaborative workflow and marketing technology.
Our key services are:
- Creative services: Connect with your audience
- Presentation services: Keep your audience engaged
- Brand consultancy and management: Expertise to bring your brand to life
- Content services: Insightful and inspiring copy
Find out more about our Creative Services.
Trusted Brands
Customer Communications Management
We integrate leading-edge technology and unparalleled expertise to transform the way brands communicate with their customers, delivering cost and carbon efficiency and enhanced customer experience.
Business Process Services
We provide best-in-class outsourced business services to help automate and transform key back office processes, delivering better, faster, more efficient outcomes for our clients and their customers.
Business Essentials
We combine decades of specialist expertise, advanced digital platforms and market-leading logistics to provide business essentials, from general office supplies to bespoke print and furniture solutions - allowing clients to focus on their core operations.
