Consumer Duty:

Find out more

The Financial Conduct Authority’s Consumer Duty requires financial communications to be clear, accurate, and fair.

For some financial services and investment firms, compliance was simply a continuation of existing communication plans and processes. For others, it has required a more dramatic transformation of the customer journey.

But compliance doesn’t have to be a challenge.

With the right communication strategy and partner support, your business can comply with the regulations and continue to deliver exceptional customer experiences.

Download our pocket guide to Consumer Duty to find out more.

64% of consumers ignore financial comms because hey are too long

communications equip consumers to make effective, timely and properly informed decisions about financial products and services;

46% of consumers ignore financial comms because there is no clear call to action