Business Transformation & Efficiency
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Paragon delivers a portfolio of transformation services that enhance efficiency in your organisation's business processes. We do this by combining our expert people with custom technology in data-driven customer communications, back-office and document management processes, and workplace services.
Delivered at scale
Transforming connections with people
We have unrivalled experience in the transformation of customer and employee experience, enabling us to solve the most complex business challenges facing organisations today. Our custom technology fuels rapid multichannel digitisation and provides the governance, control and data to make the right decisions. At every stage of the customer and employee journey, we help our clients to deliver significant efficiency gains while enhancing every connection that they make.
Our specialist solutions
Paragon has extensive experience in three specialist areas that focus on delivering our clients' growth goals: Customer Communications, Business Process Services and Workplace Solutions. We recognise that companies have unique challenges, both within their own organisation and their market, so we built our specialist solutions accordingly. You can either work with our expert teams individually to overcome challenges in specific areas, or harness our entire solution offering to deliver an end-to-end growth and customer engagement programme.
We are the trusted market leader in transactional and regulatory communications for the UK's leading financial services, utilities, and telecom brands. Our unrivalled expertise and solutions enable us to transform every part of the process, from AI-driven document design to multichannel customer experience orchestration.
Our key services are:
- Customer communications management: Simplifying the complexity of communications
- Business continuity services: Delivering operational resilience
Find out more about Customer Communications
We transition and transform our clients' key business processes, including document management, customer journey management and back-office processes to deliver risk management, digitisation and cost-reduction. Our industry-leading digital mailroom capabilities help us to support regulated sectors with the most demanding service levels while enhancing the customer experience at every stage of their relationship.
Our key services are:
- Document management: Comprehensive compliant solutions
- Digital Mailroom: Transformation and digitisation
- Business Continuity Services: Delivering operational resilience
Find out more about Business Process Services
We build rewarding workplace experiences by introducing collaborative ways of working that bring automation, productivity and efficiency to business processes. We’re committed to building empowered networks of people, technology and processes that help businesses succeed. Wherever and however you work, our dedicated teams and specialist services can provide everything to operate effectively and seamlessly in both traditional workplaces and the most complex hybrid models.
Our key services include:
- Workplace Services: Reduce costs and improve productivity
- Employee Services: Supporting your employees in the workplace
- Recruitment Services: Connecting talented people with exciting opportunities
Find out more about Workplace Solutions
Trusted brands
Customer Communications
We integrate leading-edge technology and unparalleled expertise to transform the way brands communicate with their customers, delivering cost and carbon efficiency and enhanced customer experience.
Workplace Solutions
We combine creativity and innovation to deliver exceptional brand experiences, improved workplace performance and recruitment services for some of the world's leading brands.
Business Process Services
We provide best-in-class outsourced business services to help automate and transform key back office processes, delivering better, faster, more efficient outcomes for our clients and their customers.
