Welcome to the fourth of our 'four challenges' mini-series
Unlocking Agility: staying competitive in a labour-constrained market
Featured guide
Unlocking Agility: staying competitive in a labour-constrained market
The hospitality sector is navigating a perfect storm. Labour shortages persist despite wage increases. High staff turnover disrupts service continuity. Rising costs squeeze margins. Consumer spending remains cautious. And competitors – from cafes delivery apps – are capturing leisure time that used to default to pubs.
Insights
Beyond the app: how connected experiences drive guest engagement in hospitality
The pub experience has evolved. Guests still come for great food, drinks and sport — but now they check what’s on, book ahead and discover offers before they even walk through the door. Our insights explain why connected experiences matter more than ever.
