Microsoft Global Outage
Microsoft's M365 collaboration suite is currently degraded, leading to widespread disruption of Outlook, Teams and other services. Paragon uses M365, and as a result there are delays to emails being sent and received. Teams calls are also currently unreliable, so we extend our apologies if you were expecting Paragon colleagues to join calls this morning and they have not attended.
Microsoft's position is that the disruption is not a cyber incident, so currently we do not anticipate there has been any unauthorised access to our data or our clients' data.
There are some isolated service disruptions where heritage processes use internet email. We have some applications that send status updates or alerts to clients by email: these are likely to be delayed. All our file transfer technologies and APIs remain available and we continue to operate as BAU.
The incident is being managed and we will share further updates as appropriate. Paragon's telephony services are unaffected, so please reach out to your usual contacts by phone for any urgent matters.
Regards,
Amit Arora
Paragon Chief Risk Officer and Data Protection Officer
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