People, Planet, Partners: Our Sustainability Ambition 2030
6 min
Hi everyone, and welcome to the latest issue of People, Planet, Partners!
This month we’re really excited at Paragon because we’ve just launched our latest Sustainability Report. It’s now available to download and you’ll find a link to it at the end of the issue.
This is the seventh report we’ve put together, and each time we do it, we learn a lot and our reports have improved year on year. We are a rapidly growing business, and as we’ve grown and matured, so have our reporting structures and the amount of sustainability data available to us.
But to be honest, when I look back on the first report we did in 2015, it looks like a child wrote it! (Although I was very pleased with it at the time). That report had a very limited focus, and it didn’t even mention Scope 3 carbon emissions (more of which later). But now I’m really proud of what it’s turned into, and the journey we’ve been on as a business to get us to this point.
Lucy Klinkenberg-Matthews
Head of Sustainability, Paragon Customer Communications
Communication evolution in asset and wealth management
All generations are becoming used to a world in which most of their affairs can be managed from a mobile device.
Five benefits of joined-up customer journeys
With so many customer communications, across a growing number of channels, it’s no surprise that customer engagement tends to become fragmented.
How speed of response is essential in staying ahead of regulatory action
Data from Ofgem shows that businesses paid out millions in fines and redress payments
