NHS: Healthcare

Transform patient experience

Revolutionise the efficiency and effectiveness of your patient communications with Paragon’s cutting-edge engagement solutions.

Engaging the public, delivering policy

From the spiralling cost of did not attends (DNAs), to changing patient needs and ongoing budgetary pressures, we know the challenges facing the NHS.

Our advanced, secure and scalable solutions are built to help you adapt and thrive in the digital age, delivering improved patient experience, better engagement and reduced costs.

Reduce costs

Our communication solutions deliver streamlined processes for improved operational efficiency, reduced maintenance expenses, and long-term return on investment.

Enhance patient experience

Thanks to tailored, timely and personalised communications, our solutions increase patient engagement and achieve faster response times, enhancing coordination across healthcare providers and delivering positive outcomes for their patients.

Maintain security and compliance

We’re committed to data security and are ISO 27001, Cyber Essentials and ISO 9001 compliant. Meeting all data protection standards, our encryption and secure communication protocols protect the personal information of the communities you serve.

Secure messaging features enable collaboration between different healthcare providers, all while maintaining compliance with data sharing regulations.

We are also members of the Crown Commercial Services framework, supplying services and products across the RM 6017: Postal Services & Solutions and RM 6280: Postal Goods, Services & Solutions frameworks.

Build in customisation and scalability

We tailor our solutions to the unique requirements of every government department. And, because we know a one-size-fits-all approach isn’t compatible with national policy engagement, our scalable services are built to accommodate change.

Our solutions are also compatible with government IT systems, and to minimise disruption during implementation, they’re built for seamless integration with existing legacy platforms.

Benefit from training and support

Our comprehensive training programmes ensure the smooth adoption of new communication technologies. Regular support, troubleshooting, optimisation and check-ins help to maintain performance.

Solutions

Our patient engagement solutions

Postal Optimisation

Helping you to reduce spend and improve communications via consolidated mailing and sorting.

Hybrid Mail

Multi-channel document delivery that enables you to connect with the public and staff via print, SMS, email or other digital channels. Enhance user experience, reduce did not attends (DNAs) and establish engagement tracking for digital output. (add Framework number // RM 6280 & 6170)

Print Management

Helping you to drive innovation, reduce spend and improve budgetary control. Maintain consistency of output or multi-site or department spend.

Inbound Document processing and management

Innovative solutions that enhance security and reduce cost, all while delivering a better patient experience. We prioritise physical and electronic security, and implement the protocols needed to protect patient information, while maintaining 24/7 accessibility.

Our work with healthcare

Healthcare

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